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Value
Added Services
At
Burgess Lighting, our goal is to
meet and exceed our Customer's expectations of service.
Here are just a few of the value added services which
we provide our customers:
Customer
Service Department
Our
customer service staff interact regularly with builders
and electrical contractors. They are knowledgeable
of the needs of each particular contractor and builder
and are ready to assist in releasing jobs for delivery,
expediting orders and updating contracts with change
orders.
Delivery
Burgess
Lighting's customer service department accepts orders
for guaranteed next day delivery in the Washington Metropolitan
area. Our wrapping and labeling systems make the
job of the builder/contractor easier and more efficient.
House packs are bundled in shrink wrap with a custom
label affixed to each box noting the fixture number
and its specific location in the house. Delivering an
accurate, complete house of fixtures is our goal.
Inventory
We
have carefully selected manufacturers that provide the
quality and selection that our customers demand. As
the nation's leading distributor for some of the industry's
top manufacturers, we use our buying power to negotiate
reduced costs for product and then pass on the
savings to our customers. Our inventory system, based
upon both your buying history and future projections,
guarantees the product is there when you need it.
Cutting
Edge Systems
Our
nationally renowned customized computer systems have
been continually evaluated and updated over the years
to improve accuracy in our planning and forecasting,
reduce cycle times and errors, and lower costs, creating
a better total value for our customers.
Qualified
Sales Staff
Our
outside sales staff is American Lighting Association
trained and certified. This ongoing training,
combined with in-depth industry experience and cutting-edge
sales tools, positions Burgess Lighting's sales team
to best satisfy your needs. From design layout
to product specification and presentation, you will
be dealing with a Burgess Lighting professional who
is always willing and eager to go that extra mile to
ensure your company's success.
Flexible
Return Policies
The
true test of a lighting distributor's level of service
is how they manage defective or damaged fixtures in
the field. At Burgess Lighting, we believe in
a no hassle return policy for manufacturer defects and
damage. We act quickly to see that the proper
product is reshipped so little time is wasted in production.
We also offer replacement glass and parts when needed.
Pictorial
Presentations
For
each new housing project, our in-house graphics department
can provide builders with a custom book of fixture pictorials
that specifies detailed information on house types and
options. These pictorial presentations give our
builder's sales staff detailed information on the specified
lighting fixtures in their homes. Providing our
customers with tools to increase their sales is a top
priority for us.
Will
Call Orders
If
additional material is needed during the business day,
Burgess Lighting is there to help our builders and electrical
contractors. Customers can call in their stock
orders to our customer service department and pick up
the material within the hour from our Maryland location
with the same quality of packaging they come to expect
from their daily deliveries.
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